I have the pleasure of managing a company that is a service provider, where human values play a fundamental role at all levels: in internal relationships with members of staff, which highlight the qualities of each individual employee, and most importantly in dealing with customers whose degree of satisfaction is a clear indicator of our true success.
However, to achieve results as a team, which is unified throughout all departments, you need an essential component: passion. I am living the reality of Franzosini like it was a big family and the one thing that unites us really is passion. The customer can sense this pleasant environment and feels involved in what has always been for us a personalised service, as if each time we were making a made-to-measure suit.
We can boast 60 expert and qualified members of staff, modern and efficient methods and ways of working, as well as a reliable and competitive organisation structure. However, without this spirit we would not be able to make 70 000 shipments and customs clearances satisfactorily every year.
The flexibility of our philosophy promotes a serene and profitable working environment, hence improving security internally and reinforcing our image externally, encouraging open contact with customers who appreciate the loyal relationships that are built with the staff. Our employees are the winning feature of a good company, which must be capable of recognising professional and intellectual abilities in addition to a sense of responsibility. Franzosini puts all staff members on the same level, including them in the planning and development of the company.
A solid and coherent investment policy, which has allowed for progressive growth without accumulating debts, allows us to be more elastic during less favourable times and to guarantee immediate and reassuring solutions to our staff, so that they can always express themselves clearly. Customer satisfaction is our primary goal that we strive to and must meet. And therefore we aim to pass on our publicity message more directly, efficiently and impartially to all of our services.
In our 80 years of history we have pursued important evolutionary goals which have led us to occupy a prestigious position in Ticino and Switzerland. However, our environmental policy is without doubt one of the results which makes us most proud. For a transport company this could seem like an almost impossible feat, but we stand by the belief that every step in this direction is of utmost importance. The initiative arose from a simple business request and was transformed into a challenge both for myself and my members of staff - with the same passion that we confront our everyday work.
Marco Tepoorten
Director and Owner
SA Luciano Franzosini
tepoorten(at)franzosini.ch