To ship goods from Italy to Switzerland you need three elements: transport, customs clearance and documentation. The typical process involves: 1) Collection in Italy; 2) Italian export customs declaration (ECS via AIDA system); 3) Transit to the border crossing (Chiasso-Brogeda, Stabio-Gaggiolo, Ponte Tresa are the main ones in Ticino); 4) Swiss import customs clearance (declaration via Passar system) with payment of duties and VAT; 5) Delivery to the recipient in Switzerland. Required documents: commercial invoice, packing list, CMR transport document, optional EUR.1 certificate for reduced duties. Timing: a well-organised Italy north → Ticino shipment takes 24-48 hours including customs clearance. Common mistakes: shipping without a correct commercial invoice; not checking for specific certificates (phytosanitary, CITES, ADR); incorrect HS tariff code; choosing DDP without knowing Swiss weight-based duties. Key advice: use a freight forwarder with physical presence at the border. Franzosini operates at all Ticino border crossings since 1929, with in-house customs declarants managing the entire process.