The ISO 9001:2015 certification attests that Franzosini has a quality management system compliant with the most rigorous international standards.
The ISO 9001 standard defines requirements for a Quality Management System (QMS). For Franzosini, this means every process — from cargo handling to final delivery, from customs documentation to complaint management — follows codified, measurable procedures subject to continuous improvement. Clients are guaranteed consistent quality standards verified by an independent third-party body.
Relying on an ISO 9001 certified freight forwarder means reducing risks of errors, delays and non-conformities. Standardised processes ensure complete shipment traceability, defined response times, structured anomaly management and a documented commitment to continuous improvement. For companies operating in regulated sectors, their logistics partner's ISO 9001 certification is often an essential requirement.
The quality management system undergoes regular internal audits and annual verifications by SQS. Every non-conformity is analysed, documented and resolved with corrective actions. Key Performance Indicators (KPIs) are constantly monitored to identify areas for improvement and optimise operational processes.